Delivery Policy

1. No parcels, no couriers, no addresses

ARCTopup sells digital value only. There is no warehouse, no tracking number and no postal address to fill in. Delivery happens in one of two ways depending on the product:

• Direct top-up. We push the credit straight into the game or app account you identified at checkout. It appears in your in-game wallet with no action from you beyond reloading the client.
• Code delivery. We issue a gift card or voucher code, shown on the order page and emailed to the address on the order. You redeem it yourself in the publisher’s store.

2. How long it takes

Delivery starts only after the payment provider confirms your payment, not the moment you press pay. Bank transfers and some local rails add their own confirmation delay before our clock even begins.

3. What slows an order down

When an order takes longer than the window above, it is almost always one of these:

• Payment not yet confirmed. The order stays in pending payment until the provider settles it.
• Publisher maintenance. Scheduled or emergency downtime on the game side blocks top-ups until the servers return.
• Supply channel outage. Our upstream partner for that specific title is temporarily unable to fulfil.
• Risk screening. A minority of orders are held while automated checks run.
• An ID that does not resolve. If the account identifier cannot be found, the order pauses instead of sending value into the void.

In every one of these cases the order either completes or is cancelled and refunded in full. It does not silently disappear.

4. Getting the account details right

For direct top-ups, the identifier you type is the entire delivery address. We deliver exactly there, and delivery is irreversible.

• Copy the Player ID, UID or username from inside the game rather than typing it from memory.
• Select the correct server or region where the product asks for one — the same numeric ID can exist on several servers.
• Check the preview on the confirmation step. Where the publisher’s API supports it, we show the account nickname we resolved so you can confirm it is really you.
• Do not use a friend’s ID unless you intend the credit to land in their account permanently.

Orders delivered to an identifier supplied by you are not refundable. See the Refund Policy for the full rule and what we can still attempt if you tell us quickly.

5. Where we can deliver

Most products are global, but publishers routinely lock currencies to a region and some markets are closed to us entirely for legal or sanctions reasons.

• Region-locked products are labelled on the product page. A Brazil-region top-up will not credit a Europe-region account, even when the game and the ID look identical.
• The catalogue and pricing you see may vary with your detected country and selected currency.
• We do not sell to jurisdictions subject to applicable sanctions. Orders identified as originating there are cancelled and refunded, as described in the AML Policy.

If you are unsure whether a product covers your region, ask support before paying. It takes a minute and avoids a non-refundable mistake.

6. Delivery fees

There are none. Digital delivery costs nothing to ship, so we do not invent a fee for it. The price shown at checkout is the total you pay.

Payment providers occasionally add their own processing or currency-conversion charges, and blockchain networks charge their own fees on crypto payments. Those are levied by the provider or the network, not by ARCTopup, and are disclosed at checkout where we are able to see them.

7. Proof of delivery

Every completed order carries a delivery record: a timestamp, the target identifier, and the reference returned by the supply channel. You can see it on the order page, and we rely on the same record when investigating a dispute or defending a chargeback.

8. If it has not arrived

1. Wait 30 minutes from payment confirmation, then fully restart the game client — some publishers only refresh the wallet on a fresh login.
2. Confirm the ID, server and region on the order match the account you are looking at.
3. Still nothing? Send the order number to [email protected] or open live chat. Support runs 24/7.

If we cannot deliver, you are refunded in full. We do not keep money for an order that never landed.